Bretz RV and Marine is hiring a Service Manager to lead our Billings location.

This is one of the largest service operations of its kind in Montana, and one of the largest single service facilities in the state. It is a fast paced, high expectation environment where leadership matters every single day.

This is not a role where someone eases into the position over time. We need someone who can step in, take ownership, and make an immediate impact.

You do not need RV industry experience. You do need to know how to lead people, build a team, and drive results.

Our Billings service operation is built for scale. The facility includes over 40,000 square feet of shop space, 35 service bays, and a full downdraft paint booth over 55 feet long. We handle everything from standard repairs to custom paint work on large motorhomes, and even the occasional aircraft or helicopter project. This is a large, complex operation that requires real leadership to keep everything moving.

Bretz is a third generation, family owned Montana business. We have been serving customers since 1967 and have grown into one of the largest RV and marine dealerships in the region. Many of the strongest leaders on our team chose to relocate here because they wanted to live in Montana, raise a family here, and be part of a growing company where they could make a real impact.

We take that seriously. We have a small on-site employee daycare with around 20 children. Some of our team members bring their kids to work with them, others join after school, and the local elementary school even uses us as a bus stop. It is a small part of what we do, but it says a lot about the kind of environment we are building.

In this role, you will be responsible for leading a large team of technicians, service advisors, dispatchers, and support staff. You will be expected to recruit and hire strong people, develop your team, set clear expectations, and hold people accountable in a way that is consistent and respectful. The performance of the department is your responsibility, but you achieve that through the people you lead.

You will be working in an environment where priorities change quickly. Problems will come up daily. Customers will need attention. Your team will need direction. You need to be comfortable making decisions without having perfect information and helping your team move forward.

A big part of this role is how you handle customers, especially when things are not going well.

Our customers rely on their RVs and boats for time with their families. When something breaks, it is not just an inconvenience, it affects plans, trips, and expectations. You will be working directly with customers who are frustrated, disappointed, or concerned about timelines and repairs.

You need to be someone who is willing to step into those situations, take ownership, and work toward a solution. You also need to set the standard for your team. That means training your service advisors and staff on how to communicate clearly, set expectations upfront, and follow through.

Customer service here is not just about being friendly. It is about being clear, honest, responsive, and accountable. It is about doing what you say you are going to do and making things right when they go wrong.

We are looking for someone who leads from the front, communicates clearly, and creates a culture where people take pride in their work. Someone who understands that a great customer experience is not separate from the business, it is what drives the business.

There are some things we can teach. There are some things we cannot.

We can teach our systems, our processes, and the technical side of the business.

We cannot teach work ethic, character, or how someone shows up every day.

The person we hire needs to come in with those already in place.

You need to have strong character. You do the right thing, you tell the truth, and you take responsibility when things go wrong.

You need to be humble, hungry, and smart. Humble enough to listen and learn, hungry enough to push for results, and smart enough to understand people and situations.

You need to be driven. This is not a role for someone who is comfortable maintaining the status quo.

You need to be growth-minded. You are always looking to improve yourself and the people around you.

You need to value teamwork. This role requires working closely with multiple departments, and success depends on how well you work with others.

You need to be family-oriented. We are a family business, and we want people who value that in their own lives as well.

You should be passionate about the outdoors and about leading people. That shows up in how you connect with both customers and your team.

You also need to be able to communicate clearly and effectively, both with your team and with customers. Strong computer skills are required. We use multiple systems, and you need to be comfortable learning and working within them quickly.

If you are someone who has led teams in automotive service, construction, skilled trades, military leadership, or other high-output environments, this experience can translate well here. What matters most is that you have led people and delivered results.

The compensation for this role is between $100,000 and $115,000 annually. Relocation assistance may be available depending on your situation.

We offer medical, dental, and vision coverage, a 401k with match, profit sharing, employee discounts, paid time off, and an RV borrow program.

This role is not easy. Expectations are high and the pace is real.

But for the right person, this is an opportunity to build a team, lead people the right way, solve real problems, and make a meaningful impact in a place where people want to live and work.

If that sounds like you, we would like to talk.




We are an equal opportunity employer and make employment decisions based on qualifications and business needs, without regard to protected characteristics under applicable laws.