IT Help Desk Assistant

IT Help Desk Assistant

Bretz RV & Marine is a fun, family-oriented RV/Marine dealership where we genuinely care about our employees and customers. We are proud to offer our staff competitive salaries and benefits.  We even let our employees borrow RVs to take their families out and enjoy all that our beautiful state has to offer. Bretz is a champion in the industry, and you can be proud to work at the best dealership in the area. 

As our team has grown, so have the hiring needs of our IT department.  We are looking to add an individual with high-quality phone skills who is passionate about helping people.  This role will be responsible for intaking helpdesk requests for the company via phone and email.  As long as you can bring in your customer service skills, we’ll be able to provide you with the rest of the training.  Candidates with experience in customer service, retail, or reception will find this a great opportunity.  Please review the rest of the job description to see if being a Help Desk Assistant might be the right fit for you!

Previous IT experience is optional.

Job Responsibilities

• Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone.
• Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
• Practice patience and compassion when interacting with the company’s internal teams.
• Effectively communicating with the IT team to pass on important information about whatever help is being requested.
• Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently.
• Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
• Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance.

Education and/or Experience

• Those with a high school diploma or general education degree (GED) 
• Phone skills are a must
• Time management skills - able to manage a list of requests varying in priority
• Experience with Microsoft Office
• Experience with Microsoft Excel
• Top-notch communication skills, both written and oral
• Attention to detail
• Accountability and flexibility with duties as the need arises 
• A calm, methodical working style, and most importantly, the ability to stay on task under pressure. 

Compensation

• $14-$17 depending on experience

Schedule

• Monday – Friday, 8:30 am – 5:30 pm, with flexibility and overtime as needed.
• One Saturday per month

Bretz RV and Marine's Commitment to You

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing  

What you can expect from Bretz

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible 

About Our Dealership

 Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. A search for a new camping trailer ended up turning into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. We feel it's important to contribute to the communities in which we do business. 

EEOC

 Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.  

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, Liberty Outdoors, Northstar, NuCamp, Redwood, Starcraft Marine, Thor, Tiffin, Vanleigh, Chaparral, Smoker Craft, Thunderjet, Mercury, Mercruiser, Volvo. 

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser,